The VOOL charger Limited Warranty provides coverage for a period of 5 years in EU member states, from the date of purchase. The Limited Warranty covers the refund, repair, or necessary replacement of parts that have manufacturing defects occurring during normal use.
The VOOL charger Limited Warranty does not provide coverage for any damage or malfunction caused directly or indirectly by normal wear and tear, abuse, misuse, carelessness, accidents, or using the charger in a manner unsuitable for its intended purpose.
While it is not mandatory for you to have all maintenance, service, or repairs done at the VOOL service center, the Limited Warranty may not provide coverage when there are inadequate maintenance, service, or repairs. For this reason, it is advised you have all maintenance services and repairs performed in an authorized repair facility.
How to make a claim
In compliance with local laws, VOOL requests that you notify us in written form of any manufacturing defects within a reasonable timeframe and during the coverage period specified in the VOOL Charger Limited Warranty. This will allow us to perform any necessary repairs.
Write to us at [email protected], or by physical address:
VOOL
Telliskivi 51b
10412, Tallinn
Estonia
Please include the following information:
The date of purchase
Your name and contact information
The serial number of the charger
Detailed information about the problem you are experiencing
Details about the attempts you have made to resolve the issue
If any disputes or arguments arise between you and VOOL about the VOOL charger Limited Warranty, VOOL will try all possibilities to reach an agreeable resolution.