The VOOL mobile app allows you to schedule Smart Charging conveniently. This ensures that charging occurs only according to your conditions. It's an easy method to avoid charging during peak hours, and keep your EV charged in the most cost-effective way.
Sometimes, Smart Charging might fail. Before reaching out to VOOL Support, here are a few things you can check.
Troubleshooting VOOL Smart Charging
Please review the Smart Charging settings. Could it be that the "Max kWh price" setting value was set too low, and in reality, there were no hours when the electricity cost less?
Ensure that the "Max kWh price" setting value you input encompasses all transmission costs and VAT. The final price on your site should reflect your site's pricing model, not just the NordPool market price.
If a Smart Charging schedule was created, and you observed the slots on the graph in the VOOL mobile app, but the charging did not commence, ensure to check your EV settings.
Could there be a custom charging schedule defined on the EV that prevents our Smart Charging schedule from taking effect?
Is your Electric Vehicle (EV) connected to any third-party apps that can control charging and potentially interfere with our Smart Charging system?
Did your EV's native app report any issues with the EV? If your EV refuses to accept power, this could result in a 'Suspended' status for the VOOL charger.
If Smart Charging was executed, but the EV was not charged at all, or the battery did not reach the desired percentage.
Was the cable unplugged before the Smart Charging end time?
Was there sufficient time to charge to the desired level? Perhaps the time available wasn't enough to reach the targeted percentage.
Ensure to double-check the charger and LMC configuration and settings.
Ensure the devices are online and correctly configured.
Ensure that the devices are operating on the latest firmware.
If Automatic Smart Charging fails, first attempt to set up one-time charging session with your desired settings. If this is successful, try reactivating the automatic mode.
Lastly, ensure that your VOOL mobile app is updated to the latest version.
Reach out to VOOL Support
In case smart charging fails and you can not find a solution on your own, please drop us a line on [email protected] and we’ll have a closer look into your case.