What is VOOL-managed billing?
VOOL-managed billing is an optional service that automates all payments between your users and your charging site.
When enabled:
VOOL collects payments from users for their charging sessions.
You receive a monthly payout with the full revenue.
A service fee of 8% is automatically billed from your saved payment card.
No fixed monthly fees or hidden charges.
This allows you to offer paid charging to residents, employees, guests, and public users without managing payments yourself.
What are pricing rules?
Pricing rules define how much different user groups pay when charging at your site.
You can create:
Member pricing rules – for workspace members
Multiple rules, each applied to a specific user group
Available price types:
Fixed price (e.g. 0.25 €/kWh)
Market price + margin (Nord Pool price + your custom margin)
Pricing rules are assigned to users through groups.
How end-users charge
Users with access can start charging:
in the VOOL mobile app
via the web app: https://charge.vool.com/sites
using an RFID card
Charging starts only if:
the user has a valid payment card, and
the charger is accessible based on the group rules you’ve set.
Each charging session is billed automatically.
Example scenarios
Example 1: Residents vs. guests
Residents get 0.20 €/kWh
Guests receive market price + 0.10 € margin
Residents and guests are placed into different groups
Example 2: Public charging
Public users pay a fixed 0.30 €/kWh
Members of your workspace can have a lower price
Public users are charged automatically through VOOL
Example 3: Office charging
Employees added to a group with a market-based price
Company cars added to a group with 0 € (free charging)
Visitors get a higher public rate
Setting everything up
Follow these three steps to enable paid charging using VOOL-managed billing and pricing rules.
Step 1 — Enable VOOL-managed billing
Navigation: Settings → Subscriptions
Activate Managed billing.
Add company details, a valid payment card (used only for the service fee), and payout details.
Once active, you can create VOOL-managed pricing rules.
Step 2 — Create a pricing rule
Navigation: Access management → Pricing rules
Click Create pricing rule
Set your price:
Fixed
Market price + margin
Choose VOOL-managed as the billing method
Save the rule
You can create multiple rules depending on your needs.
Step 3 — Create a group for users
Navigation: Access management → Groups
Groups define who can charge and at what price.
Click Create group
Select the pricing rule you created
Add:
Users or member groups
RFID cards (optional)
Assign chargers or sites the group can access
Save the group
Users in the group will now charge at the assigned price, and payments are handled automatically.
Monthly payouts and reporting
At the beginning of each month:
VOOL pays out the total revenue from the previous month
You receive:
A revenue report
A service fee invoice (charged from your saved card)
You can view payout history and invoices any time in the Settings → Payments & earnings section.
Need help?
If you have questions about pricing rules, billing, or access management, contact us through Intercom – we're happy to assist!