Role

Description

Owner

Full access to everything across the workspace, including billing and user management.

Admin

Full access to everything across the workspace, including billing and user management.

Member

Can charge and view essential company-related data.

Installer

Can set up devices and sites. Primarily used for hardware and site setup.

Charge-only member

Can start charging sessions via charge.vool.com. No access to the VOOL mobile app or VOOL portal.

There is a sixth role, and roles are not the whole story
A Workspace manager role also exists, for people who should run access, settings and billing without being able to change the physical setup of a site. And separately from roles, a member's group is what decides which chargers they can actually use — which is the more common cause of “I can see the charger but cannot start a session”. Both, plus how to leave a workspace, are covered in Workspace manager, groups, and leaving a workspace. The tables below cover the five roles above.

Permission

Owner

Admin

Member

Installer

Charge-only member

Can see users

✅

✅

✅

✅

❌

Can add users

✅

✅

❌

✅

❌

Can edit users

✅

✅

❌

✅

❌

Can delete users

✅

✅

❌

✅

❌

Permission

Owner

Admin

Member

Installer

Charge-only member

Can see sites

✅

✅

✅

✅

✅

Can see site health

✅

✅

❌

✅

❌

Can add sites

✅

✅

❌

✅

❌

Can edit sites

✅

✅

❌

✅

❌

Can edit site settings

✅

✅

❌

✅

❌

Can delete sites

✅

✅

❌

✅

❌

Permission

Owner

Admin

Member

Installer

Charge-only member

Can see devices

✅

✅

✅

✅

✅

Can add devices

✅

✅

❌

✅

❌

Can edit devices

✅

✅

❌

✅

❌

Can delete devices

✅

✅

❌

✅

❌

Can see device logs

✅

✅

❌

✅

❌

Can restart devices

✅

✅

❌

✅

❌

Can update device firmware

✅

✅

❌

✅

❌

Can factory reset devices

✅

✅

❌

✅

❌

Can auto-configure devices

✅

✅

❌

✅

❌

Can see OCPP conflicts

❌

❌

❌

✅

❌

Can see OCPP variables

❌

❌

❌

✅

❌

Can edit OCPP variables

❌

❌

❌

✅

❌

Permission

Owner

Admin

Member

Installer

Charge-only member

Can add/edit/delete cars

✅

✅

✅

❌

❌

Can see RFID cards

✅

✅

✅

✅

❌

Can add/edit/delete RFID

✅

✅

❌

✅

❌

Permission

Owner

Admin

Member

Installer

Charge-only member

Can see company details

✅

✅

❌

❌

❌

Can edit company details

✅

✅

❌

❌

❌

Can see company reports

✅

✅

✅

❌

❌

Can see user reports

✅

✅

✅

❌

❌

Can see invoices

✅

✅

❌

❌

❌

Can edit subscriptions

✅

✅

❌

❌

❌

Can edit pricing rules

✅

✅

❌

❌

❌

Permission

Owner

Admin

Member

Installer

Charge-only member

Can use charging

✅

✅

✅

✅

✅