What is VOOL-managed billing?
What is VOOL-managed billing?
VOOL-managed billing is an optional service that automates all payments for your charging site.
When enabled, VOOL:
collects payments from drivers
generates invoices and reports
pays out your charging revenue every month
You don’t need to manage payments yourself.
Who is this for?
Who is this for?
VOOL-managed billing is ideal for:
apartment buildings and residential charging
offices and employee charging
guest and visitor charging
public or semi-public charging sites
It works for both private and public use cases.
How do drivers pay?
How do drivers pay?
Drivers:
add a payment card once from mobile app or customer portal
start charging via:
the VOOL mobile app
the customer portal (charge.vool.com)
an RFID card
Payments are handled automatically after each charging session.
What are pricing rules?
What are pricing rules?
Pricing rules define how much different users pay when charging.
You can create:
member pricing rules – for residents, employees, or specific user groups
public pricing rules – for guests or public users
Pricing rules are applied through user groups.
What pricing options are available?
What pricing options are available?
You can choose between:
fixed price (for example 0.25 €/kWh)
market price + margin (for example electricity market price plus 0.10 €)
This gives you full control over your pricing strategy.
Can different users pay different prices on the same charger?
Can different users pay different prices on the same charger?
Yes.
For example:
residents pay a lower fixed price
guests pay market price plus a margin
employees charge at cost
company cars can charge for free (0 €)
All of this works on the same chargers, using groups and pricing rules.
What happens each month?
What happens each month?
At the beginning of each month:
VOOL pays out your full charging revenue
you receive a clear revenue report
an 8% service fee is charged from your saved payment card
There are:
no fixed monthly fees
no hidden charges
Do I need to create invoices for drivers?
Do I need to create invoices for drivers?
No.
VOOL:
bills drivers automatically
generates all invoices
handles payment collection
You only receive a monthly payout and reporting.
Can drivers charge without adding a payment card?
Can drivers charge without adding a payment card?
No.
Charging starts only if:
the user has a valid payment card
the charger is accessible based on your rules
This ensures reliable payment collection.
Can I enable VOOL-managed billing without adding a payment card?
Can I enable VOOL-managed billing without adding a payment card?
No.
To enable VOOL-managed billing, you must add a valid payment card.
The payment card is used to:
automatically charge the 8% service fee
avoid manual invoices or offline payments
VOOL does not send service fee invoices that require manual payment.
The service fee is always charged automatically from your saved payment card.
This ensures:
fully automated billing
no manual reconciliation
You can update or replace the payment card at any time in your billing settings.
Can I stop using VOOL-managed billing?
Can I stop using VOOL-managed billing?
Yes.
VOOL-managed billing is optional.
You can disable it at any time and switch to self-managed billing if needed.