In case of a problem, the VOOL Charger will illuminate the red LED lights and the charger app will display a further error description. Potential causes and solutions are brought in the following table. If you cannot find a solution to the problem, contact the [email protected]
Error code | Issue | Troubleshooting |
01 | The charger received inaccurate information from the vehicle. | Switch off the charger from the main switch. Then switch it back on. If the error persists contact the manufacturer at [email protected] |
02 | The sensor of the residual current is not working. | Contact the manufacturer at [email protected] |
03 | There is an internal malfunction in the charger. | Contact the manufacturer at [email protected] |
04 | The residual current is discovered in the charging circuit. | Switch off the charger from the main switch. Then switch it back on. If the error persists contact the manufacturer at [email protected] |
05 | The charger has detected a malfunction in the vehicle. | Turn off the charger from the main switch, and turn it right back on. If the error persists contact customer service at [email protected]. |
06 | The vehicle exceeded the allowed charging current. | Turn off the charger from the main switch, and turn it right back on. If the error persists contact customer service at [email protected]. |
07 | The charger detected a short circuit in the cable. | The cable may be defective. Restart the charger from the main switch and if the error persists, try using another cable for charging. |
08 | The temperature is too high. | Allow the charger to cool down and try again. If the ambient temperature is too high, try to cool down the environment. |
9 | An error occurred while locking or unlocking the charging cable. | Make sure the charging cable is not too stretched or strained Push the plug deeper into the socket and try again. If the error reoccurs then replace the charging cable with a new one. |
10 | A fault in the charging contactor applied the system protection device RCD | Turn on the RCD protection device. If the error persists, contact customer service. |
11 | There is no connection between the energy consumption meter and the charging station. | Contact the manufacturer at [email protected] |