This article covers three things the permission tables in VOOL user roles and permissions do not: the Workspace manager role, how groups decide which chargers someone can actually use, and what happens when someone leaves a workspace.

Workspace manager is available for all workspaces. It exists because Owner and Admin give more control than a large customer environment usually wants to hand out: a Workspace manager can run access and settings day to day, but cannot touch the physical setup of a site.

A Workspace manager can:

A Workspace manager cannot add, remove or reconfigure devices. Device configuration is read-only for this role, which is the whole point of it: the person who manages people and money is not the person who can change how a charger is wired into a site.

This is the first step towards more granular roles and permissions, so expect it to gain detail over time.

Roles decide what someone can see and change. Groups decide which chargers they can use. These are separate, and the second one is the more common cause of confusion.

If a member is not in a group that has access to a charger, they cannot charge with it — whatever their role says. So when someone tells you they can see a charger in the app but cannot start a session, check their group membership before you look at anything else.

Groups can also restrict which charging strategies their members may use, and can carry their own pricing rule per strategy. See Controlling charging strategies and setting pricing per strategy.

A user can leave a workspace themselves from app.vool.com. There are three cases where leaving is blocked:

In the first and third cases, the answer is usually to delete the account rather than leave the workspace. In the second, promote someone else first.

In the VOOL mobile app, members no longer see device and site settings at all — those screens are hidden rather than shown and refused. If a member says a settings screen has disappeared, that is why.