You start a session, the app says charging started, and then it shows 0.0 kW and the charger reports the car as plugged in but not charging. In most cases nothing is wrong.
Starting a session is not the same as starting to charge
Three of the charging programs deliberately charge later, not now:
Schedule — charges only during the time slots you picked.
Price-based — charges when the market price is under your limit.
Cheapest hours — works out the cheapest slots between now and your ready-by time, and books them.
When you start one of these, the session begins straight away and the charger books its slots. Charging begins when the first slot does — which may be several hours away. Until then the connector stays plugged in and the power reading is 0.0 kW, because no power is flowing yet. That is the program working correctly.
A wording problem we know about |
How to see when it will actually charge
Expand the session in the sessions view at app.vool.com. It shows the program type, the session length that was requested, the ready-by time, and when the program was set — so you can see what the charger was told to do. See Reading the sessions view.
In the mobile app, the price graph shows which slots have been booked.
If you need power now
Stop the session and start Charge now instead. It ignores price and schedule and charges immediately at whatever the site can give.
If it is inside a booked slot and still not charging
Now it is worth investigating. In rough order of likelihood:
Load management has suspended a phase. On a site with an LMC, charging pauses when there is not enough spare capacity, and resumes on its own. See LMC status codes and what they mean.
The car has stopped accepting power. A full battery, the car's own schedule, or the car falling asleep will all show as suspended. See Quick tips when charging doesn't start and the charger is suspended.
Another app is controlling the car. If the car's own manufacturer app has a charging schedule, it can override what VOOL asks for. See Another app is controlling your car.
Solar mode is still on. On a site with solar, if solar mode was switched on directly on the LMC rather than through VOOL, a normal program may not be able to take control. See Solar charging with VOOL LMC.
What to send us
If none of that explains it, send the charger serial number, the date and time you started the session, and which program you chose. We can see from the logs what the charger was asked to do and what it did.